What Is This Service?
Treatment Plan ("we," "us," "our") provides a secure patient communication platform used by dental and orthodontic practices. When your dental practice creates a treatment plan for you, they may send you a text message (SMS) containing a secure link to view your personalized treatment information.
What Messages Will I Receive?
By providing your phone number to your dental practice, you consent to receive the following types of text messages from Treatment Plan on behalf of your practice:
- Treatment plan delivery — A secure link to view your personalized treatment plan
- Appointment reminders — Reminders about upcoming or recommended appointments
- Follow-up messages — Care-related follow-ups about your treatment plan
- Practice communications — Responses to questions you've submitted through the platform
We will never send marketing, promotional, or advertising messages. All messages are related to your dental care and treatment plans.
Message Frequency
Message frequency varies based on your treatment plan activity. Typically, you will receive 1-5 messages per treatment plan. Follow-up sequences, if your practice uses them, may include up to 3 additional messages spread over several weeks.
Consent
By providing your mobile phone number to your dental practice and agreeing to receive text messages, you consent to receive SMS messages from Treatment Plan on behalf of your practice. Consent is not a condition of purchasing any goods or services. You can opt out at any time.
Costs
Message and data rates may apply. Treatment Plan does not charge for text messages, but your mobile carrier's standard messaging rates will apply. Please contact your wireless carrier for details about your text messaging plan.
How to Opt Out
You can stop receiving text messages at any time by replying STOP to any message you receive from us.
You will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe.
For help, reply HELP to any message, or contact us at the information below.
Privacy & Data Protection
Treatment Plan is fully HIPAA-compliant. We take your privacy seriously:
- Text messages contain no clinical information — only your first name, the practice name, and a secure link
- Your phone number is stored securely and encrypted at rest
- We never share, sell, or rent your phone number to third parties
- Your treatment plan information is only accessible through a secure, verified link
- Plan links require date-of-birth verification before displaying any health information
Supported Carriers
Treatment Plan supports all major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
Changes to These Terms
We may update these SMS terms from time to time. Any changes will be reflected on this page with an updated "Last updated" date. Continued receipt of messages after changes constitutes acceptance of the updated terms.